FAQ

1. What products does AeroCraft Supply offer?

We provide aviation-themed models, collectibles, apparel, travel accessories, and lifestyle items inspired by flight and aerospace culture.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout. All transactions are processed through trusted, encrypted gateways.

3. How long does order processing take?

Orders are typically processed within 1–3 business days. Processing time may be longer during holidays or peak demand periods.

4. What are your shipping times?

Standard shipping generally takes 7–15 business days, depending on the destination and local postal systems.

5. Will I receive tracking information?

Yes. Once your order has shipped, a confirmation email with a tracking number will be sent. Tracking updates may take 1–3 business days to appear.

6. Do you accept returns or exchanges?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will assist according to our return policy.

7. Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible.

8. What if my package is delayed?

Shipping delays can occur due to customs processing, carrier volume, or weather conditions. If your package is significantly delayed, feel free to contact us for assistance.

9. Do you ship internationally?

Yes. AeroCraft Supply ships to most countries worldwide. Delivery times vary by region.

10. How can I contact customer service?

You can reach us at irbvyzll9136@hotmail.com, and we typically respond within 24–48 hours.